Customer Success Specialist.

Job Purpose

Own the customer journey and drive success at Wyzetalk!

We’re seeking a passionate and results-oriented Customer Success Specialist to join our dynamic team. In this role, you’ll be responsible for building and maintaining strong relationships with our valued customers, ensuring their continued success with our platform and services.

Your Responsibilities

• Manage a portfolio of assigned accounts, acting as a primary point of contact for all customer enquiries and concerns, resolving issues efficiently and exceeding expectations.
• Manage and respond all customer queries relating to platform content, data, reporting, and platform feature requests.
• Manage and respond to escalated user issue and platform functionality queries.
• Develop and execute customer success plans, driving adoption, engagement, and value realization
• Proactively identify customer needs, challenges, and opportunities for growth.
• Upsell new features and functionalities to clients.
• Collaborate with internal teams (Product, Studio, Implementations, etc.) to ensure a seamless customer experience and optimize the customer lifecycle.
• Analyze customer data and trends to identify areas for improvement and inform strategic decisions.
• Contribute to the building and implementing of processes within the team dynamic, fostering a culture of feedback to constantly iterate on our ways of working to achieve maximum impact.
• Help elevate the team by exemplifying our values of ownership, partnership, and consistency.

Requirements and Skills

• Proven experience in a Customer Success  or Key Account Management role, preferably in the software/technology industry.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships externally and internally.
• Proactive approach to creating value by predicting, understanding, and solving user needs through our solution.
• Analytical mindset supporting you to interpret data and make data-informed decisions and recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, and manage multiple relationships.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.

If you’re passionate about customer success and thrive in a collaborative environment, we encourage you to apply!

What we Offer

• Competitive salary and benefits package.
  • • 30 Days of Leave
    • Medical Aid Subsidy
    • Access to an EAP
    • Peer Feedback to Grow and Improve.
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Be part of a company that is making a real difference in the world.

If you’re a customer-centric individual who thrives in a collaborative environment and is passionate about driving success, we encourage you to apply!

Please submit your resume and cover letter to careers@wyzetalk.com