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We’re looking for a Test Analyst to join our team! Wyzetalk is a leading employee engagement solution enabling organisations to communicate with their workforce on any mobile device, anywhere in the world. When employees are authentically engaged, it transforms how they experience, understand and interact with the organisation. This leads to increased productivity and profitability for the business, and a workforce inspired to bring their best to the job, every day.

Purpose of the job

The Test Analyst will work with the QA Manager and team colleagues to design and execute testing in accordance with the QA best practice framework. The Test Analyst will create test scripts; identify issues through test execution, track defect resolution and report on test results.


Key areas of responsibility

For this job, the most critical areas of responsibility (Key Performance Areas – KPA’s) are:

  1. Create and maintain test plans
  2. Executing test plan
  3. Ad hoc testing
  4. Implementation Testing
  5. Issue Resolution
  6. Adherence to Testing Protocols


Job activities/ tasks

1. Create and manage test plans and test cases

  • Ensure testing is designed, executed and recorded according to the QA best practice framework.
  • Analyse requirements, solution specifications and carry out test design to ensure test coverage and establish test priority.
  • Responsible for creating test scripts for all test phases and cross referencing them to project scope.
  • Functional testing
  • Create test plans using standard test design techniques according to the QA best practice framework.


2. Executing test plan


  • Responsible for executing test scripts and results recorded in JIRA.
  • Review all relevant documentation to ensure QA is applied, by carrying out static testing techniques.
  • Ensure all bugs found are raised in JIRA in the agreed format and follow-up on any reported issues.
  • Report daily on any issues and test progress to the QA Manager


3. Ad hoc testing


  • Join daily stand up meetings with Technical Teams when required and advise on test analytics. (coaching stand ups)
  • Undertake research projects and statistical reports relating to website performance


4.Implementation Testing


  • Develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service.
  • Actively learn from customer feedback, comments and suggestions, including complaints, to review and improve existing processes, and by doing so to anticipate other customer’s needs. To communicate this knowledge to relevant colleagues.
  • Meet and exceed teams’ customer service standards.
  • Understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified.


5. Issue Resolution


  • Work with development teams, technical leads, suppliers and other project members to ensure a quality product is delivered.
  • Provide support and guidance to test resources during testing activities and act as the point of contact for business testers.
  • Train business test resources in defect manaWork with the QA Manager and other business teams to understand and link into their current test process and integrate test scripts where necessary.
  • Develop and maintain excellent working relationships with QA Team colleagues, specialist contractors, and colleagues from all other Wyzetalk Divisions.
  • Work with business areas during business requirements to capture and ensure requirements are quantified and are testable.
  • Management on the preferred tool.


6. Adherence to Testing Protocols


  • Contribute to the Test Automation roadmap and test framework being built by the Test Automation Engineer.
  • Be able to execute test automation test scripts and check results before presenting to the business users for sign-off
  • Carry out any other duties as may reasonably be requested by the line manager.


Minimum qualifications


  • Degree in Computer Science or any other degree acceptable to the role
  • Secretariat with a major part relevant to computing.
  • Desirable: Certification in software testing.


Minimum experience


  • Five years software testing experience including:
  • Quality assurance experience in a structured test environment;
  • Proficiency in software testing techniques, testing tools;
  • incident/defect tracking systems and other test-support tools;
  • Proficiency in black box and white box testing techniques;
  • Strong hands-on working knowledge of SQL and experience with Oracle
  • and MS SQL databases;
  • Testing experience of Client Server and Web based Systems;
  • Experience working with communication applications



To apply, send your CV to