In the food manufacturing industry, safety is more than just a checklist exercise. But when outdated, paper-based systems slow down reporting and delay action, frontline workers are put at risk. This African food manufacturer needed a better way to connect with thousands of employees spread across dozens of locations. With Wyzetalk’s digital platform, they streamlined safety protocols, empowered real-time hazard reporting, and created a safer, more agile workforce from the ground up.
The industry
In the food production sector, frontline worker safety is critical. From inadequate use of protective gear to machinery misuse, fire hazards, electrical risks, and food contamination, the environment presents a unique set of challenges. Neglecting health and safety protocols can have serious consequences for both the business and its employees.
The company
Headquartered in South Africa, this JSE-listed African food manufacturer operates across 43 locations and employs over 20,000 people, many of whom are frontline workers.
The business challenge
The main hurdle faced by this food manufacturer was ensuring that safety protocols were readily available and constantly top of mind for frontline workers.
Conventional approaches like paper reports, notice boards, and scheduled meetings with Safety, Health, Environment and Quality (SHEQ) officers were not cutting it. These methods not only slowed response times but often led to delays in resolving issues – employees had to complete lengthy forms, and reported problems were sometimes forgotten before any action was taken. The business also wanted to encourage employees to proactively take control of their own safety.
The Wyzetalk solution
By connecting the previously disconnected, the food manufacturing giant has given its frontline employees access to life-saving information.
With convenient access, the business can now effectively drive safety awareness campaigns and share tips with its workforce.
Implementing Wyzetalk's digital employee experience platform has enabled the food manufacturer to streamline safety reporting, saving time by not having to collate paper-based reports across multiple sites.
By digitising the health and safety processes, shopfloor workers can instantly report incidents and hazards on the platform using their mobile devices. This approach has removed the need for appointments with SHEQ officers.
The company has boosted awareness and engagement by utilising the platform's dashboards, which display key safety metrics, such as injury-free days and incident logs. The automated reporting has provided real-time insights to management, enabling them to update protocols and address safety concerns promptly across all manufacturing sites.
Integrating Wyzetalk's platform has allowed the food manufacturer to simplify safety reporting and make crucial safety protocols more accessible to its frontline staff.
The results
The Wyzetalk solution improved the lives of frontline workers by empowering them to report safety hazards promptly and efficiently, ensuring a safer working environment.
The platform has lightened the administrative load, cutting down on time and expenses by digitising safety reporting procedures.
With the ability to swiftly respond to reported hazards, downtime and financial losses stemming from work stoppages have been minimised.
Why Wyzetalk
“I’d recommend using Wyzetalk for several reasons. Their digital solution allows for unbelievable agility, offering data-free access and two-way communication with our employees. They’ve also been an outstanding partner with whom to collaborate throughout our journey.”
Group Sustainability and Corporate Brand Executive, RCL Foods