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Cookie Policy

This Cookie Policy explains how Wyzetalk (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website www.wyzetalk.com (“Website”). It describes what these technologies are, why we use them, and your rights to control our use of them. This includes compliance with the EU ePrivacy Directive, the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), and ISO/IEC 27001:2022 requirements.

This policy should be read in conjunction with our Privacy Policy and Terms of Service, which collectively outline how we protect, process, and manage your data and your use of our services.

What Are Cookies?

Cookies are small text files that are sent to and stored on your device (such as your computer, smartphone, or tablet) by websites that you visit. They are used widely to make websites function more efficiently and to collect analytical information.

Cookies can be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain on your device for a longer period or until you delete them).

Cookies may be set directly by us (first-party cookies) or by third-party service providers (third-party cookies) whose tools and functionalities we integrate into our Website.

Cookies allow us to tailor our Website to better match your interests and improve your experience, such as remembering your preferences or tracking visitor statistics.

We use the following categories of cookies:

  1. Strictly Necessary Cookies
    These cookies are essential for the operation and navigation of our Website. They enable core functionalities such as page navigation, secure areas, and cookie preferences. These cookies are always active and do not require your consent. Legal Basis: Our legitimate interest in delivering a secure and functioning website, in compliance with POPIA and GDPR Article 6(1)(f).

  2. Functional Cookies
    These cookies allow our Website to remember choices you make (such as language preferences or region) and provide enhanced, more personalised features. They may also be used to enable requested services like video playback. Legal Basis: Your consent, in accordance with POPIA and GDPR Article 6(1)(a).

  3. Performance and Analytics Cookies
    These cookies collect aggregated information about how users interact with the Website, including which pages are visited most frequently. This helps us optimise the structure, content, and performance of the Website. We use services like Google Analytics. Legal Basis: Your consent, in accordance with POPIA and GDPR.

  4. Targeting or Advertising Cookies
    These cookies track your browsing habits across websites to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may collect data such as time spent on the Website, engagement with forms, and referral sources.

    These cookies are typically provided by third parties including Google Ads, Facebook, LinkedIn, Twitter, Bing, and other media platforms using UTM tags.

Legal Basis: Your consent, in accordance with POPIA and GDPR.

Duration: Targeting cookies are typically deleted 90 days after your last interaction with our Website.

Cookie Name

Type

Purpose

Duration

Provider

_ga

Analytics

Used to distinguish users

2 years

Google Analytics

_gid

Analytics

Used to distinguish users

24 hours

Google Analytics

cookieConsent

Strictly Necessary

Stores user cookie consent preferences

1 year

Our Website

 

Note: The actual cookies in use may vary depending on configuration and will be updated in our [Privacy Preference Center].

When you visit our Website, a cookie banner will appear, allowing you to manage your preferences. You may:

  • Accept all cookies;
  • Decline all non-essential cookies;
  • Click “Cookie Settings” to customise preferences;
  • Revoke or modify your consent at any time using our cookie management tool;
  • Modify your browser settings to block or delete cookies.

 

Blocking or disabling certain cookies may impact your user experience and the availability of some services.

Functional cookies enable a website to store information and options you have already previously entered (e.g. username, language settings, layout settings, contact preferences or your location) in order to offer you improved personalized functions and to improve the performance of our website.

They are also used to enable requested functions, like playing videos.

To the extent that information processed in connection with functional cookies should qualify as personal data, the legal ground for that processing is your consent.

We rely on the following legal bases to process data associated with cookies:

  • Strictly Necessary Cookies: Legitimate interest (GDPR Art. 6(1)(f); POPIA s11(1)(f)).
  • Functional, Analytics, and Targeting Cookies: Consent (GDPR Art. 6(1)(a); POPIA s11(1)(b)).

Consent is recorded via our Cookie Banner and can be withdrawn at any time via the Privacy Preference Center.

Some cookies are placed by third-party services we use on our Website, such as:

  • Social media platforms (LinkedIn, Facebook, Twitter);
  • Analytics tools (Google Analytics);
  • Advertising networks (Google Ads, Bing Ads);
  • Video platforms (YouTube, Vimeo).

We do not control the cookie policies of these third parties. You should consult their individual privacy policies to understand how your data may be used.

We may revise this Cookie Policy from time to time to reflect legal, technical, or operational changes. The “Effective Date” will be updated accordingly. If the changes are significant, we will provide notice via our Website or other appropriate channels.

Continued use of the Website after such updates constitutes your acceptance of the revised Cookie Policy.

Contact Us 

If you have any questions or concerns about this Cookie Policy or how we use cookies, you may contact our Data Protection Officer at:


Email: dpo@wyzetalk.com
Address: Unit D10, Octo Place, Electron Road, Techno Park, Stellenbosch, Western Cape, 7600
Attention: Data Protection Officer