In every organisation we work with, across mining, logistics, manufacturing and retail, we’ve heard a version of the same two frustrations.

From HR: “We spend half our time answering the same questions over and over.”
From the frontline: “I just need to know how to report sick, or when I get paid. But I have to ask around or wait until after my shift to find out.”

Two different perspectives. One shared pain point: access to information.

That’s what inspired us to build Wyzetalk’s new AI assistant, a tool designed to give frontline workers instant answers to everyday questions and to give HR teams back the time they’ve been losing to repetitive requests.

Because the real problem isn’t that people don’t want to engage. It’s that the systems they’re expected to engage with weren’t built for them in the first place.

A better way to answer everyday questions

If you work behind a desk, it’s easy to underestimate the friction that frontline workers face when they need basic information.

You might open an HR portal, search your inbox, or ping someone on Teams. But if you’re in a warehouse, a workshop, or out on the road, those tools aren’t always available. That leaves employees relying on outdated noticeboards, word-of-mouth, or waiting until their shift ends, and often still walking away without a clear answer.

At the same time, HR departments are increasingly overwhelmed by queries that could be handled automatically. If only the systems were smarter.

We knew there had to be a better way. One that was fast, accessible, and intuitive. So, we asked: what if you didn’t need to search for information at all? What if you could just ask?

Not a chatbot. Not a search bar. A real assistant

A lot of internal tools promise to simplify communication, but most were never designed for the realities of frontline work.

Search functionality often assumes you’ll type keywords into a desktop interface. Chatbots tend to lead users down long, pre-programmed flows that feel robotic and impersonal. Helpdesk tickets take too long.

And FAQs? They’re usually buried in a portal no one visits.

So we flipped the model. Our AI assistant doesn’t send you to a PDF or point you to a department. It listens to your question, in your own words, and responds in clear, plain language, with the answer you actually need. It’s fast. It’s conversational. And it’s trained on your organisation’s policies, documents, and terminology.

That’s what makes it different: it feels like asking a colleague, not querying a database.

Designed for those who were left out of digital transformation

One of the biggest misconceptions about digital tools is that they only work for digitally fluent, desk-based employees. But in many of the environments we work in, those people are the minority.

We built this assistant for everyone, especially those who’ve been excluded from traditional internal systems.

That meant making it mobile-first, multilingual, and accessible without a separate login or app download. We built it to work on any smartphone, with clear language, simple navigation, and built-in accessibility features. Asking a question at work shouldn’t depend on what kind of device you’ve been issued, or whether you have one at all.

Secure, scalable, and built to fit our world

We knew this solution needed to be as smart for IT and compliance as it is for the end user.
So we included:

  • Enterprise-grade security
  • Full auditability of every response
  • Seamless information access
  • Administrative controls and visibility

In other words, this is not a plug-in. It’s a foundational tool that fits into how your organisation already works, and makes it better.

Why this matters now

The frontline has been left waiting for too long. Waiting for answers, waiting for access, waiting for leadership to catch up to the way work actually happens in their world.

This assistant is our response to that.

It saves time, for both workers and the teams who support them. It reduces frustration by removing the guesswork and runaround. And, most importantly, it helps bridge the digital divide between those who are connected and those who’ve been left behind.

Good communication shouldn’t be a privilege reserved for head office. It should be available to everyone – on every shift, in every role, at every site.

That’s why we built this. And we can’t wait for you to try it.