What is your business doing to close the digital skills gap for frontline workers
Organisations that focus on closing the digital skills gap for frontline workers will reap the rewards…
Digital skills for frontline workers are an important component of their job competencies.
As the digitisation of workplace processes continues, digital skills for frontline workers come under the spotlight as being more important now than ever before. According to one source, there are four specific areas where the demand for digital skills is on the rise for those working in frontline industries:
The need to interact with and manage increased automation has increased for 81% of frontline workers.
Basic office software skills have increased in importance for nearly 80% of frontline workers.
Skills to communicate in a digital environment have become more critical for 87% of frontline workers.
Technology skills in the workplace have increased in importance for 88% of frontline workers.
Yet, the digital skills gap for frontline workers is such that many of these employees don’t have the requisite knowledge to effectively conduct their work or carry out important tasks.
The digital skills gap for frontline workers
When given the opportunity to improve their digital skills training, frontline workers are able to upskill and benefit from technology, making them more productive. This typically means they are more able to effectively use systems that cater for:
Planning and organising
Prioritising work to manage time effectively and accomplish assigned tasks
Problem solving
Utilising digital tools to help solve workplace challenges
Decision making
Applying critical thinking skills with the aid of technological tools to solve problems encountered in the workplace
Business fundamentals
Possessing fundamental knowledge of the company and the industry
Customer focus
Actively look for ways to identify market demands and provide quick feedback on ways to meet customer demands
The use of appropriate technology
Selecting and using technology to facilitate work activity
Dynamic (self-) reskilling
Continuously develop individual knowledge and skills as a shared responsibility between employer and employee
It is predicted that by the end of this decade approximately 20% of the global workforce will have some sort of shortcoming in their digital skillset, which will impact employee productivity. From a workplace perspective it is difficult for many businesses to deal with this challenge.
In order to maintain production levels, many businesses resort to hiring people (undergoing additional costs) to fill an immediate need rather than assist workers who can be developed over the course of a career.
Workers also face challenges in this regard. Many find the prospect of training or retraining to be intimidating. It entails not only devoting time and effort to learn new skills, but also determining the best progression path.
Not a chatbot. Not a search bar. A real assistant
A lot of internal tools promise to simplify communication, but most were never designed for the realities of frontline work.
Search functionality often assumes you’ll type keywords into a desktop interface. Chatbots tend to lead users down long, pre-programmed flows that feel robotic and impersonal. Helpdesk tickets take too long. And FAQs? They’re usually buried in a portal no one visits.
So we flipped the model. Our AI assistant doesn’t send you to a PDF or point you to a department. It listens to your question, in your own words, and responds in clear, plain language, with the answer you actually need. It’s fast. It’s conversational. And it’s trained on your organisation’s policies, documents, and terminology.
That’s what makes it different: it feels like asking a colleague, not querying a database.
Designed for those who were left out of digital transformation
One of the biggest misconceptions about digital tools is that they only work for digitally fluent, desk-based employees. But in many of the environments we work in, those people are the minority.
We built this assistant for everyone, especially those who’ve been excluded from traditional internal systems.
That meant making it mobile-first, multilingual, and accessible without a separate login or app download. We built it to work on any smartphone, with clear language, simple navigation, and built-in accessibility features. Asking a question at work shouldn’t depend on what kind of device you’ve been issued, or whether you have one at all.
Secure, scalable, and built to fit our world
We knew this solution needed to be as smart for IT and compliance as it is for the end user.
So we included:
Full auditability of every response
Seamless information access
Administrative controls and visibility
In other words, this is not a plug-in. It’s a foundational tool that fits into how your organisation already works, and makes it better.
Why this matters now
The frontline has been left waiting for too long. Waiting for answers, waiting for access, waiting for leadership to catch up to the way work actually happens in their world.
This assistant is our response to that.
It saves time, for both workers and the teams who support them. It reduces frustration by removing the guesswork and runaround. And, most importantly, it helps bridge the digital divide between those who are connected and those who’ve been left behind.
Good communication shouldn’t be a privilege reserved for head office. It should be available to everyone – on every shift, in every role, at every site.
That’s why we built this. And we can’t wait for you to try it.
Ready to discuss how we can next level your productivity and boost operational efficiency in your business?
“Our initial focus was the HR portal, allowing employees to view their payslips and apply for leave via the platform. However, over the years we have seen the value in the platform for crisis communication, surveys, feedback and more. Our leadership has been impressed with the efficient service and support received from Wyzetalk. The platform performs well, and employees are happy to have an improved employee experience. I can recommend Wyzetalk as a strategic partner for any business and look forward to what our future together holds.” — VP of Human Resources, Global Energy Giant