Delivery Support Specialist.
Purpose of the Job
We are seeking a diligent and detail-oriented Delivery Support Specialist to join our team. The ideal candidate will be responsible for maintaining and importing client data, managing the creation of new apps and updating existing apps, and handling and assigning support tickets.
Key Areas of Responsibility
Data Management:
- Perform data cleanup to ensure data accuracy and integrity
- Manage data imports to ensure seamless integration between client databases and the Wyzetalk platform
- Regularly monitor and resolve data discrepancies and issues
- Develop and implement data management processes and best practices
Application Management:
- Oversee the management of new applications and updates as part of release cycles
- Coordinate with developers and the implementation team to ensure successful deployment of new features and applications
- Test and validate new applications and updates to ensure they meet the required standards and specifications
Support Ticket Management:
- Manage and prioritize support tickets for the development and implementation team
- Troubleshoot technical issues reported by users
- Coordinate with relevant teams to ensure timely resolution of support tickets
- Manage capacity and due dates with developers and Customer Success specialists
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to work collaboratively with cross-functional teams
- Proficiency in using Microsoft Office tools (especially Excel and SharePoint)
- Ability to manage multiple tasks and priorities effectively
About Wyzetalk
Wyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and to drive business performance. The power of feeling included and valued, receiving correct and relevant information and being asked for feedback brings the employee into the centre of the business. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and engage with the business.