Senior Customer Success Specialist
Apply NowThe purpose of this job is to service our clients on a day-to-day basis, develop content and work within the content team to create engaging material for our Wyzetalk clients.
If you want to be part of a dynamic, innovative,
passionate team, then we want you.
Do you live with purpose, caring about your impact on those around you? Do you want your work to make a meaningful difference to the lives of others? Do you want to connect and bring people together?
If you want the work you do to make a difference, then Wyzetalk is the place for you.
Our Culture is part who we are and part who we aspire to be.
We aim to improve the lives of frontline workers while assisting businesses to create a thriving work environment. Watch this short video to learn more about Wyzetalk and our reason for being.
We value and protect the strength of our diversity, and we are committed to equitable treatment and the elimination of discrimination in all its forms, at all organisational levels. Wyzetalk cultivates an environment where every individual is free to be who they are, wholly accepted and without bias. We encourage honest candour and the giving and receiving of feedback, we are kind and respectful in our resolve.
Everything we do is connected and we understand that we need to rely on each other while being honest, transparent, and reliable ourselves. We’re also big on celebrating and sharing one another’s success. Every solution is conceptualised, created, and executed through our connectedness to deliver results.
Mediocrity has no place in our DNA. Our clients expect nothing less than expert advice, and we ensure that we stay on top of the latest trends and insights in order to remain a powerhouse of knowledge and a trusted source of information. We’re collaborative and share our knowledge freely with each other, strengthening cross-functional relationships to deliver absolute excellence in everything that we do.
When people engage with Wyzetalk, they’ll experience us as united in our diversity and social purpose, trustworthy and insightful, innovative and creative, adaptable and responsive, and always willing to go the extra mile to ensure success. These are the values that we live by.
We are solution-driven pioneers. We forge ahead by being innovative and working smartly. Without creativity, innovation cannot exist, so we are constantly pushing boundaries and discovering new possibilities which enables us to reduce inefficiencies and complexities for our clients. This ultimately brings about positive change to their business.
We are passionate about Wyzetalk and its success. We’re just as committed to our teams, and each other, as we are to our clients. We respond quickly and timeously, making effective communication a top priority. Taking initiative and being self-motivated while disciplined in our approach to our work sees us acting like owners and behaving like leaders – easily adapting to change and embracing new ways of working.
Virtual, telephonic, and face-to-face counselling with a treatment professional whenever needed. This includes counselling not only for our workforce, but for their immediate family too.
Life coaching, career guidance, leadership coaching and even confidential support to help parents navigate the challenges of successful parenting are just a few examples.
A trauma intervention benefit is also included to support employees in the event of a work-related incident.
Financial advice is included and covers everything from budget planning and debt management to tax advice, wills and estate planning. Employees also have access to legal advice whenever necessary and Road Accident Fund cover is also included.
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