Puprose of the Job
The purpose of this role is to support the designated Account Manager by becoming a superuser of the Wyzetalk CMS and analytics systems to manage multiple client communities, and ensure content is uploaded and optimised to create an excellent user experience in mobi, ussd, app and SMS.
Key Areas of Responsibility
The most critical areas of responsibility and key performance indicaators content management.
Receive information and content from the Account Manager and various clients to be placed in their mobile communities according to a content menu structure and SMS requirement.
Content will need to be formatted in a way that is optimised for the mobile environment.
Respond to urgent crisis communications requirements from clients.
Become proficient in the Wyzetalk CMS and Analytics systems and all its functionality to manage multiple client communities, including:
- Creating new communities for new clients or prospective clients
- Using the functionality to ensure content is uploaded and optimised to provide a superb client experience in mobi, USSD, app and SMS
- Report bugs, service issues and recommend service improvements to the tech support team.
Analyse/make sense of data and offer insights and recommendations
Meet client needs with minimal scope and information
Manage projects as and when the AM is not present or available
Deal directly with clients occasionally
Compile weekly or monthly reports as required by the clients that monitor progress, uptake and engagement.
Provide adhoc support to the content team to assist with overflow work and provide testing on communities, if capacity allows.
Time track for all client work using Harvest time sheets
Minimum Qualifications and Experience
Relevant diploma or qualification in communication, journalism or related fields
3 years’ experience in communication sector, creating content, copy write.
Work to tight deadlines with accuracy and attention to detail across multiple client sites. · Able to adapt to sudden changes. · Be able to take raw content and information and make it work in a mobile context. · High attention to detail · High stress tolerance
Excellent written and oral skills · Good Interpersonal relationships · Computer literate (MS Office)
Wyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and to drive business performance. The power of feeling included and valued, receiving correct and relevant information and being asked for feedback brings the employee into the centre of the business.
We are already grounded in South Africa (with 100 FTE) and now expanding our business to Europe. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and engage with the business.