Purpose of the Job
The purpose of the role of sales administrator is to provide comprehensive admin support to the sales team and ensuring efficient sales operations. This role involves managing sales documentation, coordinating with internal and external stakeholders, and facilitating smooth communication within the sales department.
Key Areas of Responsibility
- Assist the sales team in daily administrative tasks, including managing correspondence, scheduling meetings, and maintaining sales calendars.
- Generate and process sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Maintain and update customer relationship management (CRM) system with accurate and current customer data, sales activities, upsells and interactions. Wyzetalk make use of Hubspot
- Ensure proper organization and classification of customer records, including leads, accounts, contacts, opportunities and sales funnel swimlanes.
- Create, manage, and organize sales-related documents, such as proposals, contracts, quotations, and presentations.
- Ensure accuracy and completeness of sales documentation, following established guidelines and templates.
- Prepare regular and ad hoc sales reports, analyzing sales performance, pipeline, and forecasts.
- Consolidate and summarize data from various sources to provide meaningful insights to the sales team and management.
- Serve as a primary point of contact for customer inquiries, order status updates, and general sales-related information.
- Collaborate with the sales team to address customer concerns and resolve issues promptly.
- Liaise with internal departments, such as marketing, product management, and operations, to facilitate seamless coordination and timely execution of sales initiatives.
- Communicate and coordinate with external stakeholders, including distributors, partners, and suppliers, to support sales activities.
- Identify areas for process optimization and suggest improvements to enhance efficiency and effectiveness in sales administration.
- Work closely with the sales team and other relevant stakeholders to implement process enhancements and best practices.
- Ensure accurate and up-to-date data entry and maintenance of sales-related information in CRM and other systems.
- Conduct periodic data quality checks, resolve discrepancies, and perform data cleansing activities.
- Previous experience in a sales administration or sales support role is preferred.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively and meet deadlines.
- Excellent attention to detail and accuracy in managing sales documentation and data.
- Proficient in using CRM systems and other sales-related tools and software.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
- Familiarity with sales processes, terminology, and basic sales principles.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and analytical skills to identify and address sales-related issues.
- Flexibility and adaptability to work in a fast-paced
- Must love sales!
Wyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and to drive business performance. The power of feeling included and valued, receiving correct and relevant information and being asked for feedback brings the employee into the centre of the business. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and