Senior Customer Success Specialist.

Position Details:

By Wyzetalk HR:

Reference: Senior Customer Success Specialist
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The Purpose of the Job

Own the customer journey and drive success at Wyzetalk!

We’re seeking a passionate and experienced Senior Customer Success Specialist to
join our growing team. In this role, you’ll be responsible for building and fostering
strong relationships with our valued customers, ensuring their long-term success
with our platform and services. This role reports to our Customer Success
Operations Lead.

Key Areas of Responsibility

• Manage a portfolio of assigned accounts, acting as a trusted advisor and advocate.
• Develop and implement strategic customer success plans, driving adoption, engagement, and value realization.
• Proactively identify customer needs, challenges, and opportunities for growth.
• Be the primary point of contact for all customer inquiries and concerns, resolving issues efficiently and exceeding expectations.
• Collaborate with internal teams (Product, Sales, Marketing etc) to ensure a seamless customer experience and optimize the customer lifecycle.
• Analyze customer data and trends to identify areas for improvement and inform strategic decisions.
• As an experienced senior, you provide mentorship and coaching to your fellow Customer Success Specialists, fostering their professional growth and development.
• Collaborate with the Customer Success Operations Lead to build and implement successful and efficient processes and best practices from industryexperience and knowledge.

Skills and Requirements

• Proven experience as a Senior Customer Success Specialist or similar role, preferably in the software/technology industry, minimum 3-5 years’ experience as a senior.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships externally as well as with internal stakeholders.
• Proactively creating value by predicting, understanding and solving user needs through our solution
• Analytical mindset supporting you to interpret data and make data-informed decisions and recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, manage multiple relationships and collaborate across internal departments.
• Ability to work independently, take initiative and drive results in a fast-paced, dynamic environment.

What We Offer

  • Competitive salary and benefits package30 Days of Leave
  • Medical Aid Subsidy
  • Access to an EAP
  • Peer Feedback to Grow and Improve
  • Opportunity to work in a fast-paced, dynamic environment with a passionate
  • Be part of a company that is making a real difference in the world!

If you’re a customer-centric individual who thrives in a collaborative environment and is passionate about driving success, we encourage you to apply!

About Wyzetalk

Wyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and to drive business performance. The power of feeling included and valued, receiving correct and relevant information and being asked for feedback brings the employee into the centre of the business.

We are already grounded in South Africa (with 100 FTE) and now expanding our business to Europe. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and engage with the business.

Join Wyzetalk.

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