Shaping the Future of Employee Experience with Wyzetalk
As businesses look forward, the future of employee experience is going to be an important aspect to focus on. We unpack some of the key trends and strategies.
The Current State of Employee Experience
Employee experience strategies that are well-designed lead to more engaged employees – benefiting productivity and profitability.
In contrast, failing to prioritise employee experience has the destabilising effect of high turnover and associated costs of recruiting, onboarding, and training new employees. Top companies acknowledge that employee experience expectations are rapidly evolving and are starting to recognise that a digital employee engagement platform, with feedback functionality, is a very necessary tool to develop an understanding of factors influencing employee experience.
Emerging Trends in Employee Experience
We’ve found that three elements are key to frontline employee experience and are likely to remain top of mind for some time. These are:
- Flexible Working – for many workers, would be a game changer.
- Digital Transformation – leveraging technology in the workplace.
- Employee Wellbeing – work-life balance, mental and physical health, and personal safety.
The use of an employee engagement solution provides a powerful opportunity to offer workers immediate assistance or guidance, communication tools and feedback mechanisms in typical workday situations. This results in positive workplace experiences by providing workers with control of their work routines, the ability to manage their physical environment (or be aware of hazards in the work environment) and lower worker stress, by being alerted in advance of potential production delays.
Diversity, equity, and inclusion has also become intertwined with workplace experience factors. Achieving cohesion among employees from various backgrounds can be difficult. Clients using our platform to facilitate two-way communication are able to rally employees around company objectives, drive culture and cement a shared purpose.
Workers also find themselves in stressful environments, with long hours, high customer and production expectations, and potential safety concerns. This can take its toll mentally and using a mobile solution assists companies in helping employees find workplace balance with targeted wellness campaigns, helping to safeguard their mental health.
Strategies for Enhancing Employee Experience
Leaders are crucial in shaping the employee experience. Their interactions, the culture they foster, the values they uphold (and the willingness to ‘live’ these values) are very important. There are a number of strategies companies can adopt to bring leader influence close to the employee experience, these include:
- Communication – companies that have leveraged our digital platform with voice, video and live session capabilities, to drive regular multi-channel communication from executive level leaders, have seen an uptick in overall employee experience ratings.
- Listening – today’s generation of workers want to engage with leaders and have their views heard. Our multi-channel feedback systems provide the ability to ‘listen’ to employees across a wide range of communication mediums.
- Dependability – In a world where so much is in a state of flux, a company which provides dependable processes and systems, consistent messaging and a stable work environment is considered a good company by employees. By utilising data analytics, from key employee experience touchpoints, our clients can quickly gain a sense of their dependability in the eyes of employees.
Getting new employees off to a good start is also vital. Old style paper-driven systems are being abandoned by our customers in favour of our integrated employee experience system. During the onboarding process, they can create staggered and personalised integration pathways for individuals. The experience could be enhanced by providing online checklists, information videos, questionnaires, and relevant induction training courses.
The Future of Employee Experience in the Post-Pandemic Era
The pandemic has compelled businesses to reconsider many aspects of the overall employee experience. Business leaders now recognise the importance of providing employees with flexible work arrangements, developing new ways to build culture connectedness and being distinctly more human in their leadership approach.
The reality for most companies is that the future of work has arrived abruptly and they are not adequately prepared. An agile approach, constantly reassessing the influences on the company and how this impacts employee experience, is the way forward.
Investing in digital solutions that not only provide detailed analytics on employee performance and behaviour, but also gives workers the tools and resources they need to succeed in their roles, is now a minimum requirement.
By working with clients, we have learnt that the most successful companies leverage our platform to build interconnectedness amongst employees to promote collaboration, knowledge sharing and a growth mindset. In doing so, companies are actively steering their employee experiences in a way that supports their employees as they transition to the ‘next normal’.
Employee experience is a journey and not a destination. The pandemic and other global developments have thrown up a detour on the route. By using our customisable digital solutions, companies are able to continue on this journey and manage the employee experience for maximum effect. In particular, rapidly assessing and identifying employee behaviour patterns with the aid of data enabled employee management systems, is going to make the biggest impact in the future.
Let us guide you towards a better employee experience. Talk to an expert today.