Tackling Frontline Employee Productivity

If companies only measure employee productivity as the volume of output of frontline employees’ physical contributions, they are unlikely to achieve their production potential.

Challenging work environment

There are a number of challenges that stand in the way of employee productivity and companies that are eager to maximise their production output need to pay careful attention to the following:

  • Skills loss

Across the world, companies are experiencing the departure of their most experienced workers. This is occurring as a result of generational changes and new approaches to work. In fact, it has become 36% more difficult for companies to find replacement talent. This loss of experience is often acutely felt by workers who remain active in demanding production environments.

  • Shifting market patterns

Rapidly evolving consumer demand behaviour is impacting business models. Placing workers under pressure to rush new products to market at ever lower costs.

  • Stale recognition programmes

Although recognition programs have become more prevalent, the majority have not progressed beyond their initial introduction and 45% of employees feel they are irrelevant and based on transactional exchange.

These pressures have a significant influence on employee productivity.

Impact on frontline workers

These changing demands can demoralise workers in the following ways:

  • Burnout

As skilled employees exit there is increasing production pressure on the rest of the workforce. A global workplace study reveals that 82% of workers report mild to moderate workplace burnout.

  • Imbalanced work/life schedules

Unpredictable and ever-changing production requirements result in as many as 70% of workers reporting monthly shift adjustments with potentially widespread negative consequences for workers and their families.

  • Inadequate rewards

As many as 43% of employees feel their recognition technology is outdated, while 49% report that companies use their recognition program as compensation, rather than recognition.

To pull workers back from the path of disengagement companies can explore the use of employee engagement solutions.

Employee Productivity Tools

Harnessing smart technology can help companies re-energise employees and maximise their production potential. This is achieved by utilising employee engagement solutions that allow for:

  • Task management

Digital tools allow managers to quickly arrange teamwork, this is especially useful when teams are facing production pressure. Wyzetalk’s workstream solution enables team leaders to create customised team groups to balance production demands between workers.

  • Production dashboards

Our digital productivity solutions give employees up-to-date information on key production metrics. This allows them to manage their own outputs in line with company expectations and market demands.

  • Reward & recognition

Flexible technology enables managers and/or employees to quickly and easily recognise a team member or peer for outstanding work with a wide range of rewards or incentives.


Organisations want to improve their employee productivity by aligning their workforce to their overall business and production goals. Digital employee engagement solutions are mutually beneficial, allowing employers to effectively coordinate increasingly scarce worker resources while providing workers timeous access to important production information.

Talk to an expert today to find the right employee productivity solution for your business.