Top Strategic Technology Trends for 2022: Total Experience from Gartner.
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“By 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.“
Fill in the form to view full report According to us, why read this report?
- Gain key insights into how to connect and improve digital initiatives that drive customer and employee loyalty.
- Discover how, through digitisation and the use of a variety of technological processes, organisations can develop a total experience strategy that connect customers and employees.
- Explore the synergy between customer experience and employee productivity and how, when a total experience strategy is applied, they both improve in tandem with each other.
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Quotation.
“Organizations that use TX to transform their business and operating models achieve comparative and competitive advantage.”
- Gartner
Top Strategic Technology Trends for 2022: Total Experience from Gartner, Jason Wong, Michelle Duerst, Don Scheibenreif, Saul Brand, Michael Chiu and Van Baker, 18 October 2021.
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