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“By 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.

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According to us, why read this report?

  • Gain key insights into how to connect and improve digital initiatives that drive customer and employee loyalty.
  • Discover how, through digitisation and the use of a variety of technological processes, organisations can develop a total experience strategy that connect customers and employees.
  • Explore the synergy between customer experience and employee productivity and how, when a total experience strategy is applied, they both improve in tandem with each other.
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“Organizations that use TX to transform their business and operating models achieve comparative and competitive advantage.”
- Gartner

Top Strategic Technology Trends for 2022: Total Experience from Gartner, Jason Wong, Michelle Duerst, Don Scheibenreif, Saul Brand, Michael Chiu and Van Baker, 18 October 2021.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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