About this research

Read : 9 Minutes
Published : 15 September 2021
Expiry Date :  
Analyst : Sam Grinter

The COVID-19 pandemic has increased pressures on frontline workers, increasing retention and engagement challenges. Applications and software engineering leaders must examine how best to use technology to improve the experience of these workers and to help reduce attrition…

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According to us, why read this report?

  • Get a better understanding of what frontline workers need to improve their work lives
  • Get practical, research-based analysis and recommendations about how to improve the frontline employee experience
  • Get key insights into how to generate ROI for embarking on a frontline worker or non-desk employee experience project
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Key finding.

Approximately 40% of all employees are considering leaving their jobs within the next year.
- Gartner

Gartner, Drive Employee Experience for Frontline Workers Using HR Technology, Sam Grinter, 15 September 2021

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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